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Terms and
Conditions of Sales
Shipping, Returns, Warranty, Free Support
Terms and Conditions of Sales
To Our Valved Customers:
RainDance
Water Systems is a leading water treatment company providing water treatment
solutions, information and technical support for all filtration water
treatment products and equipment. Many websites claim to be water treatment
"specialist" and offer filters at "rock bottom wholesale prices" However, we
have discovered that very few water treatment companies have the knowledge,
ability or the equipment selection to effectively treat your water problems.
RainDance Water Systems has become a
stable and reliable name in the water treatment industry. We take great
measures to assure our customers the best quality, dependability, service,
reliability and offer our extended warranties at no extra cost. Your initial
and ongoing satisfaction is extremely important to us.
Raindance
Water Systems Privacy Notice
WE DO NOT SELL OR SHARE YOUR INFORMATION
We are the sole owners of the information collected on this site. We only
have access to/collect information that you voluntarily give us via email or
other direct contact from you. We will not sell or rent this information to
anyone. However, We use an outside shipping company to ship orders. These
companies do not retain, share, store or use personally identifiable
information for any secondary purposes beyond filling your order We will use
your information to respond to you, regarding the reason you contacted us.
We will not share your information with any third party outside of our
organization, other than as necessary to fulfill your request, e.g. to ship
an order. Unless you ask us not to, we may contact you via email in the
future to tell you about specials, new products or services, or changes to
this privacy policy.
Your Access to and Control Over
Information
You may opt out of
any future contacts from us at any time. You can do the following at any
time by contacting us via the email address or phone number given on our
website: See what data we have about you, if any. Change/correct any data we
have about you. Have us delete any data we have about you. Express any
concern you have about our use of your data.
Security
We take precautions to protect your
information. When you submit sensitive information via the website, your
information is protected both online and offline. Wherever we collect
sensitive information (such as credit card data), that information is
encrypted and transmitted to us in a secure way. You can verify this by
looking for a closed lock icon at the bottom of your web browser, or looking
for "https" at the beginning of the address of the web page. While we use
encryption to protect sensitive information transmitted online, we also
protect your information offline. Only employees who need the information to
perform a specific job (for example, billing or customer service) are
granted access to personally identifiable information. The computers/servers
in which we store personally identifiable information are kept in a secure
environment.
If you feel that we are not abiding by this
privacy policy, you should contact us immediately via telephone at 1 877 788
8387 or via email.
Water Treatment
Products:
All Items Sold are Brand New - Unlike other
companies We Do Not sell Used, Rebuilt or Refurbished Products.
Payment Terms:
Payment is due in accordance with the terms of each invoice. Except as
otherwise agreed to in writing, payment is due in full. We accept: Checks,
Money orders, Wire Transfers,Visa, MasterCard and American Express. Note: We
do not accept credit card payments for orders outside the US. All
international orders must be paid by wire transfers only. Canadian customers
and International orders - we charge ONLY for shipping; you are responsible
for any duty, tax, or any other additional charge.
Warranty:
The RainDance Water Systems Reverse Osmosis
Limited Warranty extends to the original purchaser of the system. This
warranty covers
all parts and factory labor needed to repair any item
that proves to be defective in material, workmanship, or factory
preparation. The warranty applies for the first full year from date of
purchase. Items subject to normal maintenance, such as o-rings, filter
elements, etc. are not covered under this warranty. Items replaced under
warranty will be warranted for a period of one year from the date of return
shipment of the repaired or replacement unit to the owner.
No Cost Extended Warranties:
Whole House Water Filters - Iron Filters -
Water Softeners - Well Water Systems
No Additional Cost
RainDance Water
Systems Extended and Lifetime Warranties are as follows:
Automatic Control Valves 5 Year
Warranty
Stainless Steel Tank
Jackets Lifetime Warranty
Media Tanks Lifetime Warranty
Brine Tanks
Lifetime Warranty
Feed Pumps 2 Year Warranty
Bypass 5 year Warranty
Yoke 5 Year Warranty
If within the
above period of time, any products shall be proven to the manufacturer's
satisfaction to be defective, these products or components will be replaced
or repaired at the manufacturer's option. Items subject to normal
maintenance, such as o-rings, filter elements, filter media, etc.are not
covered under this warranty.The foregoing warranty is exclusive and in lieu
of all other express and implied warranties (except of title) including but
limited to implied warranties of merchant's ability and fitness for a
particular purpose.
The manufacturer will not be subject to
and disclaims:
(1) Any other obligations or liabilities arising out of
breach of contract or of warranty.
(2) Any obligation whatsoever arising
from tort claims (including negligence and strict liability) or arising
under other theories of law with respect to products sold or services
rendered by the manufacturer or any undertakings, acts, or omissions
relating thereto.
(3) All consequential, incidental and contingent
damages.The manufacturer's obligations for non performance defective
products, or any damage caused by its products or their use, and exclusive
remedy therefore, shall be limited to product replacement or refund and
shall be conditioned upon the manufacturer receiving notice for such
replacement or refund.
(4) Warranty does not cover shipping, labor,
service or installation charges.
(5) We may, in some cases, ask you to take
a digital picture of any damage or warranty claim.
(6)This warranty is granted solely to the
original buyer and is not transferable.
All parts claimed to be defective under
warranty are to be returned, freight prepaid, for inspection, unless
RainDance Water Systems elects to waive the return of parts. RainDance Water
Systems will require a complete description, with photographs, detailing
failure of the defective part sent to us via e-mail, fax, or snail mail. An
RGA number (returned goods authorization) is required prior to returning any
warranty item. Any merchandise that is sent back without a return
authorization number will not be accepted.
We know that your water system is a
valuable part of your home and it hurts when it is out of production.
Therefore if a part is determined to be non-functional after discussions
with our technical support team, we can ship out a replacement part quickly
to get you back up and running as soon as possible. What will be required
though, is a deposit on the replacement part, typically with a credit card.
Once we receive the defective part back, and evaluate it for the warranty
compliance, we will issue a credit if it IS a warranty defect. This is
necessary because of non returns.
THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT
NOTICE. CHECK www.raindancewatersystems.com FOR THE MOST CURRENT VERSION
Shipping:
All products are shipped using an independent shipping company US Postal,
UPS or Freight Carrier. Shipping companies are not affiliated with RainDance
Water Systems. Residential Products are typically shipped next day.
Estimated time of delivery 5 - 10 business days unless noted otherwise.
RainDance Water Systems shall not be liable for any failure to deliver, or
delay in the delivery of any merchandise due to any cause beyond its
control. Commercial water treatment systems are typically shipped within 1
to 3 weeks with the exception of our more complex systems or systems
requiring customizing.
Some heavy or bulky items like whole house
water filters, water softeners, and well water filters are trucked-shipped.
Truck-shipped items are delivered curbside and can be delivered to a street
address only.
Most whole house systems requiring
delivery by freight carrier are placed in a heavy duty appliance carton.
Within the carton we cushion the product with special Styrofoam pads. Then
the carton is placed on a custom fabricated wooden pallet and secured to the
pallet with strong plastic bands that are not only clamped in placed but
also stapled to the carton. Finally, we wrap everything tightly in a plastic
film to keep it clean and additionally protected. We expect our product to
be delivered to you complete and packaged as described above. If it is not
PLEASE REFUSE DELIVERY AND CALL US IMMEDIATELY. We will then have another
system shipped to you as swiftly as possible.When you receive your
merchandise Please open all boxes immediately and check contents.
Claims Policy:
RainDance Water Systems is not responsible
for damage or loss incurred during shipping. CHECK shipments for damage
before acceptance. Consignee is responsible for filing a claim with the
freight carrier for any and all damage or loss.
Note:
We advise all customers to make note on the bill of lading that there may
be concealed damage. If a customer signs for a delivery and does not
note any damages, it will be the customer's responsibility to file a claim
directly with the carrier. We can then send you out the parts you need.
Returns:
All Sales Are *Final. No exchanges unless
noted otherwise. HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. *We will only
accept a return if it is returned in the original manufacturer's packaging.
Listed products may be returned within 7 days of receiving them; the
products must be brand new (never used) and in perfect condition with all
manufacturer's packaging. We charge a 30% restocking fee For All Returns all
returns must be shipped prepaid. Freight collect returns will not be
accepted. We do not accept returns for used products. Merchandise may not be
returned after 7 days of receiving your order.
Items that are "special ordered/quoted"
cannot be returned. Items that you have installed cannot be returned. Items
that are not brand new and/or missing any of the manufacturer's packaging
cannot be returned. Items that have been specially manufactured for your
order, such as the commercial and industrial and custom whole house systems,
may not be returned.
Important: RainDance Water
Systems MUST be notified in writing fax 760 896 6999, e mail:
raindancewater@aol.com, or letter before any returns including those for
warranty consideration. Once this information has been reviewed we will then
contact you with our shipping address for returns, warranty parts, and
exchanges.
Canceled Orders:
Orders
placed but canceled before the order has been processed are subject to a
minimum $100.00 fee, And may be subject to a maximum 20% cancellation fee.
Additional fees may be charged depending upon the level of completion of
system or if any special parts have been ordered. Note: If order has been
shipped and then canceled Customer will be responsible for any freight
return charges. Special ordered items are non cancelable and non refundable.
Prices:
Prices are subject to change without prior notice.We accept: Checks, Money
orders, Wire Transfers,Visa, MasterCard and American Express
Free Tech Support:
We pride ourselves on providing efficient,
effective, and free technical support. We work hard to find a balance
between providing thorough, expedient, considerate support and ensuring that
our support remains free. These policies are designed to respect your time,
the time of our tech support staff, and your investment in your new water
filtration system.
Technical and Installation support
available:
For years the name
RainDance Water Systems has been synonymous with quality and reliability. In
our efforts to provide you with world-class products and services, all water
conditioners, softeners, and water well filters must pass a final inspection
to insure that you receive the highest quality product. We also offer a wide
array of technical support options.
Once you have purchased your water treatment
system(s), we will send you your installation instructions and give you our
technical support phone number and support e-mail which puts you in direct
contact with our support team. We do not furnish our technical support phone
numbers ahead of time due too many people in the past calling simply to get
free advice on our competitors systems not purchased from us.
Customer Abuse
We have zero tolerance for abusive language and/or abusive
behavior towards our company and/or service we provide and/or our
employees. Any customer deemed at our sole discretion to be abusive to our
company and/or service we provide and/or our employees will result in
immediate irrevocable tech support termination.
Attention to well water customers: In our
web site and through contact with our sales and customer service personnel,
every effort humanly possible is expended to provide you with the proper
product for your water treatment needs. We offer a free water laboratory
service and provide an engineering consultant to review our laboratory
results or a current water analysis report if you have one available.
We feel obliged to let you know that water
chemistry does change from time to time especially in arid and developing
areas. Also, a water analysis report sent to us may identify a compound such
as iron but not mention its form. Iron exists in at least four (4) forms and
each one must be treated differently. The form that iron has one month may
morph the next to something requiring new settings or even additional
equipment. Other things in the water such as pH, hardness, color, bacterial
level, total dissolved solids, manganese and odor also change.
As a company we offer absolutely every
known process for the treatment of water. By providing as much information
as possible at the time of purchase, we solve your water problem at least
99% of the time. If something changes, we are there to assist you with
adjustments and to provide the items necessary to account for the changes.
We do not however, accept the return of any equipment for reasons other than
proven freight damages or a major component failure that our engineers feel
are best handled by equipment replacement. Our warranty is as good if not
better than any in the industry and you ability to obtain post sale advice
and assistance is unparalleled. We provide knowledgeable people not voice
mail. We are committed to a long term working relationship with each and
every customer from the time of purchase.
Contact us for more info
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